Guide

How to export your client data from Mindbody, and cancel without losing it

Leaving Mindbody is mostly a question of order: what to export, when to give notice, and what to check before your access ends. This guide sets out Mindbody’s own published rules and a sequence that keeps your members, credits and history intact.

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Before you start

What Mindbody says about leaving

These are Mindbody’s own published rules, from its post on contracts, cancellation and data, as read on October 8, 2026. Your own agreement with Mindbody comes first, so read it alongside this.

Mindbody asks for at least 30 days’ notice before the end of your contract term, unless your agreement says otherwise. Most month-to-month contracts begin with a 90-day minimum commitment, after which Mindbody asks for at least 30 days’ notice before the next billing date. Source.
Unless your order form says otherwise, Mindbody contracts renew automatically at the end of the term unless proper notice is given. Source.
A cancellation is requested by contacting Mindbody support, by phone or online. Source.
Mindbody lets you export your business data in standard formats such as CSV, including client contact information, purchase history, membership details, visit records, sales reports and staff data. Source.
For large exports, Mindbody offers a data export service for an added fee, available for up to 30 days after cancellation. Source.
You keep access to your data in Mindbody through your final billing date. Source.

Last reviewed October 8, 2026 by the Slate Fit team.

Step 1

Find your contract end date and your notice deadline

Everything else hangs off one date. Find your order form or agreement and write down the end of your current term, or your next billing date if you are month to month and past the 90-day minimum. Count back 30 days: that is the last day notice can arrive under Mindbody’s published rule, unless your agreement says something different. Write down your final billing date too: it is the last day you can reach your data.

Because contracts renew on their own, missing that day usually means another term. Put the deadline in a calendar that two people can see.

Step 2

Decide what you need to export

Make a list before you open a single report. For a boutique studio it is usually:

Clients: names, email addresses, phone numbers, and whether each one agreed to marketing email.
Memberships and class packs: who holds what, how many credits are left, and when each one expires.
Upcoming bookings: who is booked into which class over the next few weeks. If no export carries them, save the class rosters instead.
History: visit records and purchase history, for your own records and for answering a member who asks.
Sales reports: what your accountant will want for the year you leave in.
Staff: who works where, and in which role.

Not all of this may come out of one export. Where a report does not carry something, such as remaining credits per member, record it another way before your access ends. Remaining credits and expiry dates are the part that goes wrong most often in a move, because they are the part members notice first.

Step 3

Export early, while every report still opens

Run your exports well before you give notice, and again close to your final billing date. The first set lets you plan the move and spot gaps while there is time to fix them. The second catches everything that changed in between: new members, new packs, credits used.

Save every file twice, somewhere outside your Mindbody account, and name each one with the date you ran it. A folder called “Mindbody export, final” with six versions in it is how a studio ends up importing last month’s balances.

Step 4

Decide whether you need the paid export service

For most single studios the standard exports are enough. A group with several locations and years of history may want Mindbody’s paid export service for the larger files. Ask Mindbody what it costs and what it includes before you give notice, so the answer is part of your plan rather than a surprise, and remember it runs for a limited window after you cancel.

Step 5

Check the export before you trust it

An export that opens is not the same as an export that is complete. Before you give notice:

Count your active members in Mindbody and in the file. The numbers should match.
Pick ten members you know and check each one: contact details, what they hold, credits left and expiry date.
Check a member with a membership, one with a class pack and one with both.
Check your busiest class next week against whatever you exported or saved for it: is everybody there?
Open the sales report and check one month you know the total for.

Step 6

Give notice, in writing, and keep the reply

Contact Mindbody support with your cancellation request, before your notice deadline. Ask for written confirmation of your final service date and your final billing date, and keep it with a dated copy of your own request. Mindbody says you keep access to your data through the final billing date, so run the final exports from Step 3 before it.

Step 7

Plan the move for your members

The export is half the job. The other half is the day your members first book somewhere new.

With more than one location, move one first as a pilot and the rest in an order that suits your calendar.
Tell members what is changing, when, and what they need to do, before anything changes for them.
Go live on a quiet day, not the morning your busiest class opens for booking.
Keep your Mindbody files after the move. A member who asks about a pack bought two years ago deserves an answer.

A timeline

Working back from your end date

A sequence that leaves room for something to go wrong, counted back from the day your Mindbody term ends:

Eight weeks before: find the end date and the notice deadline, and choose the system you are moving to.
Six weeks before: run the first full export and check it, as in Step 5.
Five weeks before: give notice in writing, and keep the confirmation.
Three weeks before: set up the new system with that first export, and tell your members what is coming.
Before your final billing date: run the final export, bring across what changed since the first one, and go live on a quiet day.

Moving to Slate Fit

If you are moving to Slate Fit

We do the move with you, on a call. Your members, class packs, remaining credits and expiry dates come across, and we check them with you before your members see anything. With more than one location, we plan the order together.

How switching works

Mindbody export and cancellation FAQ

How much notice does Mindbody need?

Its published rule is at least 30 days before the end of your contract term, unless your agreement says otherwise. Most month-to-month contracts begin with a 90-day minimum, after which it is at least 30 days before your next billing date. Read your own agreement too.

Does a Mindbody contract renew on its own?

Mindbody says that, unless your order form says otherwise, its contracts renew automatically at the end of the term unless proper notice is given.

Can I export my data after I cancel?

You keep access to your data through your final billing date. Mindbody also describes a paid export service for large exports that runs for up to 30 days after cancellation. Export what you need before your access ends.

What should I export first?

Clients, then memberships and class packs with remaining credits and expiry dates, then upcoming bookings. History and sales reports can follow.

Can Slate Fit move my Mindbody data for me?

Yes. We move your members, class packs, remaining credits and expiry dates with you, on a call. Switching.

I run several studios. Does anything change?

Plan the order: one location first, then the rest. Multi-location studio software.

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